Tenant faq

Frequently Asked Questions and Answers

Q: When is rent due and is there a grace period?

A: Rent is due on or before the first of the month; the grace period is until the 3rd. If the third falls on a Sunday or holiday, rent is due by the end of the next business day.

Q: Is there a late fee for late rental payment?

A: Yes. There is a 10% late fee of your balance added onto funds that are already delinquent.

Q: Is there a penalty for a returned check?

A: Yes. There is a $25 fee assessed.

Q: What forms of rent payment does MOD Properties accept?

A: MOD Properties accepts only cashier's checks, money orders, or online payment for the first months rent and deposit. Following months can be paid with a personal check or any of the above.

Q: How do I place a maintenance request?

A: You can place a maintenace request through your Appfolio portal or by emailing the office.

Q: What do I do if I have a maintenance emergency outside of business hours?

A: Call our main number and follow the instructions on the voicemail. Please note that only those situations that endanger life or pose severe damage risk to the property if not corrected immediately qualify for emergency maintenance service. This line is for maintenance emergencies only. Items outside of the above will not be handled as emergencies. Call 911 in the event of life threatening emergency.

Q: How will I be notified of inspections or service schedulings?

A: You will be notified of inspections or service schedulings through email.

Q: If Landlord or a Service Technician is accessing my home, what should I know?

A: If children under 18 will be home, an adult must be present. Anyone home during the inspection will need to be alert/awake and dressed appropriately. If you are not home, please make sure all areas of your home are accessible. Pets and/or service animals will need to be kept safe in their own secure location prior to someone accessing your home as well. If this is not a kennel, you will need to have a person present so that we can inspect the entire home. We WILL sound alarms during the inspection and do not want to startle or alert your animals(s). Please provide details on where any animals will be and let us know if you will be home. A note on the entry door informing us of the presence/location of animals in very helpful as our managers take extra care in making sure animals are not let out during inspections.

For inspections only: If you have any storage, crawlspace or basement area that is accessible via a closet, floor hatch or something similar, please make sure you've cleared the area so that we can inspect these areas as well or we will have to return for a second inspection. We need access to mechanicals that are often located in these areas.
A fee may be assessed if we are unable to access the home, if your home is not prepared at time of scheduled inspection, and/or if we are required to return.

Please note that we will lock all doors upon leaving the home. If there are locks that don't work or that you don't use regularly we will still be locking them to make sure the home is secure when we leave. Please plan accordingly and make sure you have working keys to all doors with you.

Q: Will I be charged for repairs/maintenance at the property?

A: If it is determined that the problem is tenant-caused, you will be responsible for the cost of service and materials.

Q: Can I be reimbursed for rent?

A: MOD Properties does not waive rent charges or offer alternative housing or hotel rooms or rent reimbursement when repairs are needed. This policy is detailed in a number of different lease sections; the full text of each section should be referenced if you have questions.

Q: What do I do if I'm locked out?

A: MOD Properties is not responsible for lock outs. If you accidentally lock yourself out of your home, you will need to contact a locksmith at your cost. If you require replacement keys, be sure to provide us with a copy of the new key within 24 hours.